Returns, refunds & warranty

This policy applies to purchases from BE Shop, sold by Binary Elements (MRY Pty Ltd, ABN 64 113 015 259). Nothing in it limits your rights under the Australian Consumer Law.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Arrived damaged or with items missing: tell us within 24 hours of delivery, with photos, and keep the packaging.
• Faulty later on: contact us with your order number and a description of the fault. Most products also carry a manufacturer’s warranty (shown on each product page), and we’ll help you use it.
• We may need to test the item. If it’s faulty we’ll repair, replace or refund it as the law requires, and we pay the return postage. There is no restocking fee on faulty items.
• If testing finds no fault, or the damage was caused by misuse, accident or incorrect installation, we’ll tell you before any charge and return the item to you.

Change of mind

If you ordered the wrong thing or no longer need it, we can usually take it back when all of these apply:

• You ask us within 7 days of delivery and we give you a return authorisation (RA) number before you send anything.
• The item is unused and unopened (or opened only to inspect it), in its original undamaged packaging, with every accessory, manual and cable.
• A 15% restocking fee applies, and you pay the postage back. The original shipping charge isn’t refunded.

We can’t accept change‑of‑mind returns of:

• software, licences, subscriptions and activation codes that have been opened, activated or registered;
• items ordered in specially for you, or configured or provisioned for your account;
• consumables and hygiene items (e.g. ink, toner, headset ear cushions) once opened;
• items that have been installed, mounted, marked or damaged.

How to return something

1. Email csteam@binaryelements.com with your order number, the item and the reason.
2. We’ll reply with an RA number and the address to send it to. Returns without an RA number can’t be accepted.
3. Pack the item securely in its original box, write the RA number on the outside, and use a tracked service. You’re responsible for the item until it reaches us.
4. Once the item is received and checked, we refund to your original payment method (less any restocking fee for change of mind), usually within 5 business days.

Questions? csteam@binaryelements.com